Personal Information

Our privacy policy for your personal information matters to us. Book English-speaking cleaning services for your home and offices in Europe.

Who we are

Our website address is: We are a service-based start-up company registered in Germany.

Based on our privacy policy and data protection laws: we handle the security of your personal information with the utmost importance and in accordance with this data protection declaration, statutory data protection laws, and other applicable rules. 

Privacy policy Cityhilfer cleaning services
Privacy policy: Cityhilfer Logo

Privacy Policy

Collection of data

Data we collect

When you visit our website, we collect both individually identifiable and anonymous data. We are gathering information that cannot be used to identify you specifically, such as which country or region you are accessing the website from, the type of device you are using, the operating system, and the browser type and version. These details, which cannot be used to identify you, are essential for making business decisions and improving the quality of our service delivery.

When you book cleaning services from us or contact us through the website’s contact form, we must naturally collect personally identifiable information that can be linked to you.

Data from contact form and bookings

The following details must be entered into our order form/contact form in order for us to reach you and offer our services:

  • First and last name
  • Company Name (for business clients)
  • Email address
  • Phone number
  • Billing address
  • Address of the property where the cleaning service will take place.
  • Size of the property (for estimating cleaning period)

Your personal information is not used for advertising and marketing purposes. Furthermore, if you make an order on our website, Stripe and PayPal, our payment processors, will have access to your transactional information.

Cookies and Google analytics

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. 

These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Google Analytics, a web analytics tool offered by Google Inc., (“Google”) is used on this website. To better understand how users interact with the website, Google Analytics employs “cookies,” which are text files that are downloaded to your computer. Normally, a Google computer in the USA receives and stores the data the cookie creates about how you use this website.

More information on the handling of user data by Google Analytics can be found in Google’s privacy policy:

Safeguarding your data – Analytics Help (

Cookies are virus-free and do not harm the computer. However, you can stop cookies from being stored by configuring your computer software appropriately.


Commenting on our blog

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: 

Who we share your data with

Privacy Policy

We never share or transfer your personally identifiable information to other companies or individuals for marketing purposes or other commercial purposes.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, have left comments or book for services, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Privacy Policy: Opt-out option

Send an email to with the appropriate request to unsubscribe if you no longer want to receive electronic communications or newsletters from Cityhilfer. We will quickly delete your email address from our mailing list within 24 hours of receiving your request. We caution against marking emails from our mailing lists as spam because doing so does not stop future emails from being delivered to you.

Also, we shall delete any personal information at any time upon request.